Items not delivered!!!

I ordered my some clothing at Superbalist in the 16th of October 2022 and delivery date was scheduled for the 22nd of October 2022 at 17H00. It's the 23rd of October 2022 and I have a function, order status still says dispatched to distribution hub, no one to talk to, my kids want their clothes!!! I now look like a bad parent. I am so disappointed at Superbalist, I've never had issues before but this!!!