Items Missing and Takealot Still Blames the Customer

My experience with Takealot has been nothing short of outrageous. I collected my superbalist order at the Chiselhurst Pick-Up Point and was handed ONLY 2 tiny boxes ,which means 3 out of my 5 items were missing right there at collection.

Their “investigation” is a joke. They didn’t even review the actual CCTV from the pick-up point, which is the ONLY footage that shows what I was physically given. Instead, they keep repeating that everything was “packed and weighed” and then have the audacity to threaten to restrict my account for reporting missing items.

Why would I lie, especially when the entire pick-up point is covered with cameras? The way they handled this feels careless, dismissive, and completely disrespectful to a paying customer.

I’m beyond disappointed , customers deserve accountability, not ************.