1 reviews | Active since Nov 2015
items marked wrong then out of stock
so last week some time i was on the superbalist online site and noticed a women size uk 8 caterpillar marked for R119 , so i bagged it checked out and paid with my credit card and its been a week and i realized i did not receive my order. i contact the customer care and Lindo Ngubelanga from customer care states that the supplier has no stock of the shoe, so why was it online in the first place .<br> <br> my conclusion of this is that they realized that they marked it incorrectly so for **** not to hit the fan they decided to tell me that it was out of stock! <br> i shop on the superbalist site continuously and i am appalled at such bad service! <br> <br> <br> firstly you guys mark something wrong, then don't even let me know whats happening with my order then you guys tell me its out of stock.<br> <br> I SAY ******** AND I WILL NEVER SHOP ON THE SUPERBALIST SITE EVER AGAIN BECAUSE THEY PROBABLY ARE DOING THIS ALL THE TIME <br> <br> AND YOUR SORRY AND 10 PERCENT DISCOUNT WILL NOT MAKE UP FOR SUCH BAD SERVICE
Thank you for sending us your feedback.
We are sorry to hear about your bad experience regarding the Caterpillar Colorado boot which was cancelled from your order.
There was unfortunately no stock available due to an error with the size 8. Were this not the case we would have had to honour the order once paid for and placed.
Your feedback is valued and you will receive a follow up email as well with more information regarding your concerns.
Kind regards,
Robyn van Staden
Client Concierge Specialist
Thank you for sending us your feedback.
We are sorry to hear about your bad experience regarding the Caterpillar Colorado boot which was cancelled from your order.
There was unfortunately no stock available due to an error with the size 8. Were this not the case we would have had to honour the order once paid for and placed.
Your feedback is valued and you will receive a follow up email as well with more information regarding your concerns.
Kind regards,
Robyn van Staden
Client Concierge Specialist
