MR
Michela R
1 reviews | Active since Apr 2022
01 Apr 2022, 13:39
Item missing and so is Superbalist!
I placed my order on the 20th of March. It took 10 days to arrive and when it did, an item was missing. I have sent a query via the app every day for 4 days, I have emailed and I have called but the phone lines are down and nobody responds to any of my online queries. I don’t know what is going on but seeing all the similar reviews from so many others over the last few days, it sounds like their company is being deliberately sabotaged. At least I hope that’s what it is because this horrific level of customer service is appalling and the last thing I would expect from them! I just want the item I paid for.
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Michela R's updateReviewer Update
06 Apr 2022, 14:45Superbalist eventually contacted me. They apologized for the unusually bad service and they replaced the missing item. I received it in good order today.
I was very disappointed. I have shopped with them for years! Things happen and nobody is perfect, but I lost it when nobody responded to me. Honestly I will forgive mishaps easily but I just want to be communicated with. Even a short message to acknowledge my issue and state that they are inundated and will deal with it as soon as they can, would have been more than enough to keep me happy.
I was very disappointed. I have shopped with them for years! Things happen and nobody is perfect, but I lost it when nobody responded to me. Honestly I will forgive mishaps easily but I just want to be communicated with. Even a short message to acknowledge my issue and state that they are inundated and will deal with it as soon as they can, would have been more than enough to keep me happy.
MR
Michela R's update06 Apr 2022, 14:45
Reviewer Update
Superbalist eventually contacted me. They apologized for the unusually bad service and they replaced the missing item. I received it in good order today.
I was very disappointed. I have shopped with them for years! Things happen and nobody is perfect, but I lost it when nobody responded to me. Honestly I will forgive mishaps easily but I just want to be communicated with. Even a short message to acknowledge my issue and state that they are inundated and will deal with it as soon as they can, would have been more than enough to keep me happy.
I was very disappointed. I have shopped with them for years! Things happen and nobody is perfect, but I lost it when nobody responded to me. Honestly I will forgive mishaps easily but I just want to be communicated with. Even a short message to acknowledge my issue and state that they are inundated and will deal with it as soon as they can, would have been more than enough to keep me happy.