Is Superbalist selling knock offs?

So I purchased a Polo handbag from Superbalist and guess what the polo tag from the bag is missing, so I basically saw the bag and ordered it expecting to get the tag with then they come up with story about the supplier mentioned that the bag does not come with the tag, mind you I have screenshots of the bag on the website and the description and it never mentioned that on the superbalist website, so here I am with a bag I saved almost two year for not to get a tag that comes with the handbag is it a knock off? On the polo website it shows a bag with a tag.