INTERNAL ***** SO THEY WONT REFUND!

Returned 2 items paid for using "cash on delivery" and had to manually input my account details for an EFT refund into my account. My account details are also on my profile that I've been using for years now.

I received an FNB notification of the refund with a wrong recipient information that is not even close to my account number details with a different name. After notifying them of this error and following up with the escalation multi times, Superbalist informs me that their internal team has found the account details that were entered when the return was logged and they have come to a conclusion that is "not in my favor".

THIS IS ********** - I CAN NEVER MISTAKE AN ACCOUNT NUMBER ENDING WITH 0743 WITH 4865, THESE NUMBERS ARE FAR FROM EACH OTHER!!! A LOT OF PEOPLE HAVE NEGATIVE REVIEWS REGARDING BEING REFUNDED AND THIS CANNOT BE OVERLOOKED!