Informs me driver is on the way, waited 3 hours outside and had to collect it myself.

My delivery was scheduled for Friday, 29 September 2017 delivery by 5pm. On this day I contacted Superbalist.com multiple times to confirm this is correct.

By 4 PM, the package has not arrived yet and the call center informs me that it is still on the way and I should give the driver a few more minutes as they are very busy currently. The company I work at closed at 4PM so i waited outside till 5PM before contacting Superbalist.com again. The assistant informed me the package is still on the way.

Waited till 6PM before contacted again, spoke to a different assistant only to hear that the driver was there at 4PM and there was no answer. I stood at the door from just before 4PM till 6:40PM waiting. There is no record of the driver phoning our landline nor of him every being on the premises. Besides myself waiting at the entrance since before 4PM, I was repeatedly **** to saying the driver is still on his way, meanwhile he has already left and is not coming.

During my 6PM phone call, Superbalist.com said they'll contact the dispatch branch and ask if I can collect the package. They said they will get back to me to let me know if dispatch will accept collections. 40mins later they've never contacted me and I'm still waiting outside. Their office lines are closed and there is no way for me to contact them.

I managed to get the telephone number of the dispatch branch in PE through Google and phoned them myself only to be informed they've been told I'm collecting and has been waiting for me all this time. Superbalist.com never informed me as promised about the collection arrangement, where the dispatch branch is located or what their contact number is. I had to do all of this manually.

This was my first purchase from their website, an absolute disappointment from service. Made me waste 3 hours waiting outside my office premises in a non secure environment due to misinformation and bad communication.