Inflexible and not willing to help!

Order #***

I have placed an order this morning, I chose the option of the red bag, when I received my invoice I noticed that it was the black bag.

I have spoken to numerous sales consultants and they are not willing or able to help me.

This is absolutely unacceptable. It is easy for you to take my money, but to give it back or rectify a mistake I have to wait 3-7 business days.

This is inexplicably unacceptable. How are you not able to help? This is sinister!

What I need you to do is one of 2 things.

1. Cancel the order right now and give me an immediate refund. 2. Get someone, a supervisor, the CEO for all I care to call the warehouse and amend the order to red.

There is no way that it is NOT changeable. I will not accept that this cannot be sorted out.

I need the red bag delivered to my address by no later than expected delivery date 1st of August 2019.