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KM
Kishan M

1 reviews | Active since Dec 2013

23 Jan 2019, 12:26

Inefficient and inadequate service and delivery

Purchased a chest of drawers from Superbalist. Delivery was scheduled for the 16 January 2019 to my workplace but the driver did not pitch up. Contacted the call center only to have them tell me to wait till 6:00pm as the driver maybe running late. Waited till 6:00pm and still no delivery was made. Delivery was finally made the next day on the 17 January 2019.

Opened up the item for assembly and found a number of pieces damaged and scratched. Logged a return for a refund and the pick up was scheduled for 22 January 2019. Waited till 5:00 pm for pick up and no one pitched up. Contacted the call center only to have them tell me that delivery was rescheduled to the 23 January 2019. No communication to me was made regarding the change prior to the call I had to make.

In addition to this, the call center is extremely inefficient with very little help being offered. At one stage I called the Takealot call center and spoke to a lady who kindly went over to the Superbalist called center to ask them to call me regarding the delayed delivery but no one returned my call.

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Replies (2)
KM
Kishan M's update24 Jan 2019, 16:00
Reviewer Update
Update: It is now day 3 and still now pickup. I constantly have to call Superbalist to find out about the courier. This is not my job, Superbalist should be calling me for this. I work 6:00am to 3:30pm and had to wait till 5:00pm. This is a complete waste of my time and energy. Unacceptable and poor service.
KM
Kishan M's update24 Jan 2019, 16:00
Reviewer Update
Update: It is now day 3 and still no pickup. I constantly have to call Superbalist to find out about the courier. This is not my job, Superbalist should be calling me for this. I work 6:00am to 3:30pm and had to wait till 5:00pm. This is a complete waste of my time and energy. Unacceptable and poor service.