Incredibly disappointed

I’m incredibly disappointed, I paid extra for next day delivery and the driver claims he found nobody at home and yet I was there the whole day and nobody called me or arrived at the gate, after a few calls to Superbalist they find out that the driver canceled my delivery 30 minutes away from my address, so he didn’t even come here and now I’m being offered a refund on the extra I paid for delivery which isn’t helping me cause there’s a reason I needed the item by today. Definitely disappointed.