“Incorrect” return reasoning used as **** method

I classified a return under fabric issues as the threading was coming loose before even trying the item on. The item was rejected for return as it was a male swimwear item which I did not realise until after it was already returned to Superbalist. I then asked them to inspect the item as it was in their possession which they said they would. Two months later and many follow ups from my side only, Superbalist have informed me that they cannot process the refund as I selected the incorrect reason behind the return. To this day, they have not inpsected the item and have since lost it. They refuse to send me a new shorts nor refund my money even though it was lost in their care. I have now spent money with nothing to show for it and they have assumed no responsibility for it. They obviously don’t have any respect for their customers and operate in an ********* manner and use it as a cover up for theft.

I have stopped using the app and would recommend that you do too. If you use them, be sure to read the fine print and classify returns as detailed as possible because they will use your lack of detail on the original return request as leverage to **** you no matter how many times you clarify your reasoning after the fact.