Incorrect item sent being made my problem

I’m disappointed at the level of service I received from Superbalist. I enjoy shopping with them, but they’ve made the return/exchange a nightmare.

I purchased a Jansport backpack. The turnaround time was amazing as always. But they sent an incorrect backpack. I was upset as hell, but I logged a retun/exchange request, even attached the pictures of what I purchased and what I actually received, then DM’d them on Twitter and FB. The Twitter agent’s service was great. But now the return/exchange has been approved. But the email now says I’ll be refunded. I never asked for a refund. I requested for an exchange for the correct product. When ask the Twitter agent, I’m being advised that I’m being refunded because of a supplier error. I don’t want a refund, I’m even willing to accept the same product of a different colour.

It’s funny how they’re advising me about their stock availability problems (of which non of them are mine), but the back pavk is still displayed as available on their app.

I DON’T WANT A REFUND, I WANT A REPLACEMENT!!!