Incorrect Delivery location

Good Day,

I placed on order on Thursday 23rd November. I was informed delivery would take place on Monday 27th november. I received a call at 13:00 yesterday asking if lived near Fordsberg because that the branch where the package was sent to. I then received an sms afterwards saying the delivery has been re-scheduled due to the client(me) not be available for delivery and i was not contactable. I dont appreciate the fact that this was made to look like my fault, when in fact the courier sent the parcel to incorrect depot. I then tried to phone in and speak to the couriers, where i was then told that a customer is not allowed to speak to the couriers directly and that Superbalist couldn't give out their details. I then asked again this morning for an estimated delivery time, and i got the answer that not accurate time could be given. It feels like the couriers are hiding behind the call centre agents, and are not willing to take responsibility for their mistakes.