Incorrect credit received for an item not received - ****************!

Re my order ***.- I received communicated from Superbalist on 7 Dec 2021 that they had received my initial inquiry as to where the Under Armour garments were as they were not in the box and assumed that they would be sent later. As I had no response by 9 Dec 2021, I emailed again to which I received the reply that they would send the missing items. I responded on the same day to say that I would appreciate a refund as the person, for whom the items were intended, had left for overseas and would no longer be needing the Under Armour garments. On the same day I received a response that the refund would take a few days. I rep**** immediately with my banking details. On 15 Dec 2021 I received a message to say there was a credit loaded onto my account. I responded immediately that the credit was for the wrong item and that an adjustment need be made. To date I have had no response from anyone about the correction. The item in question cost R558.72 and I was credited with R223.14.