Incomplete delivery and non response

I placed an order on the 2 September. "Delivered" on 9th Seprember. Upon receiving the box is small so OBVIUOSLY IT CANNOT BE MY ORDER. Only one item was delivered. The CONVERSE sneakers were not delivered. I have followed up via email on 3 different platforms. Even called to NO AVAIL! Still no update or response. Order #***7 WHERE IS MY DELIVERY???

SEVERELY POOR Customer service