Horrific customer service

I am very disappointed with the service i am receiving from whoever is delivering the goods for Superbalist (Take a lot) The update shows that they cannot locate my address (although i have had deliveries here 100s of times before) I have tried contacting the offices numerous times via emails that bounce back and calls that are never answered. i urgently need my parcel as i am going overseas soon. I dont know who to contact anymore as i am being sent from pillar to post. i definately wont be ordering online again- very frustrated