Horrible service Superbalist

I am writing extremely dissatisfied and disappointed with Superbalist, I have made an error of address on my order and I saw it immediately after processing my order on the 23rd of September I called in spoke to an agent that said there is nothing they can do . I called in Monday spoke to a Latitha.J that seemed a bit helpful than others and advised me to call in yesterday when my order arrived in PE .I did so yesterday and she advised she arranged with a branch for me to collect there. This morning I got an sms that my order is out for delivery ,that time I already sent someone to pick my order at the branch they were told that my order is out on delivery they can’t call the driver if my parcel is accepted at the branch I Loose it .What a company , I want nothing to do with them ever again I don’t even want the sneaker at this point I want my money back