Horrible service ever !!
3 weeks ago I bought a pair of heels from Superbalist , the heels turned out to be too big for my feet so i requested a return . 3 weeks later i still have not received any feedback from Superbalist and i still have not received my money back. When i send emails i'm advised that someone will get back to me but no1 ever gets back to me . Till today i still await my refund !!
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Superbalist.com's replyOfficial
21 Apr 2016, 13:53Hello canzozo19,
I am sincerely sorry for the delay and frustration caused by this return.
There was a bit of confusion concerning your two returns being sent back in one box and your different emails to communicate on.
I have confirmed with our Operations Specialist that all is now in order, the shoes have been booked in and your refund has been processed.
I can confirm that future returns will be far smoother with us moving to Mr. Delivery as well as bigger and better warehousing, processes and efficiency will definitely help in situations like you have experienced.
Apologies again!
Kind regards
Claire Gravell
Client Concierge Specialist.
I am sincerely sorry for the delay and frustration caused by this return.
There was a bit of confusion concerning your two returns being sent back in one box and your different emails to communicate on.
I have confirmed with our Operations Specialist that all is now in order, the shoes have been booked in and your refund has been processed.
I can confirm that future returns will be far smoother with us moving to Mr. Delivery as well as bigger and better warehousing, processes and efficiency will definitely help in situations like you have experienced.
Apologies again!
Kind regards
Claire Gravell
Client Concierge Specialist.
Superbalist.com's reply21 Apr 2016, 13:53
Official
Hello canzozo19,
I am sincerely sorry for the delay and frustration caused by this return.
There was a bit of confusion concerning your two returns being sent back in one box and your different emails to communicate on.
I have confirmed with our Operations Specialist that all is now in order, the shoes have been booked in and your refund has been processed.
I can confirm that future returns will be far smoother with us moving to Mr. Delivery as well as bigger and better warehousing, processes and efficiency will definitely help in situations like you have experienced.
Apologies again!
Kind regards
Claire Gravell
Client Concierge Specialist.
I am sincerely sorry for the delay and frustration caused by this return.
There was a bit of confusion concerning your two returns being sent back in one box and your different emails to communicate on.
I have confirmed with our Operations Specialist that all is now in order, the shoes have been booked in and your refund has been processed.
I can confirm that future returns will be far smoother with us moving to Mr. Delivery as well as bigger and better warehousing, processes and efficiency will definitely help in situations like you have experienced.
Apologies again!
Kind regards
Claire Gravell
Client Concierge Specialist.