Horrible service

I ordered quite a few items from Superbalist. Before the items left the warehouse they sent me an email listing items I ordered. I immedaitely informed them that some of the items are incorrect. They responded with an email attaching the incorrect items yet again.

The incorrect items were still delivered. When I called them they still insisted that they delivered the right items. I emailed them my initial order which listed all items ordered. Only then did they mention that there was a glitch in the system and that I should exchange or ask for a refund because they no longer have the items I ordered.

I can't believe they thought I would not know what I ordered and the admin I now have to go through for refunds is really annoying especially because it was no fault of my own. Not even one apology was sent. Their service is horrible.