Horrible experience for my first purchase on Superbalist.com

<p>Registered on Superbalist.com this morning and attempted to make my first purchase, I tried paying via a visa card payment which failed thrice, I then went ahead and did a payfast payment, the money has been deducted from my account but according to the agents hasn't been recieved by Superbalist.com.</p> <p> </p> <p>My problem is as follows:</p> <p>1. Monies went off my account that is sitting with payfast and now in order for me to go ahead with my purchase I am expected to make another EFT, what of my money that I already paid?</p> <p> </p> <p>2. Client conciege in the online chat should be properly trained, customer service is pathetic. I sent a messages and I get transfered from agent to agent 6 times before coming back the the original agent who seemed to be ignoring me as I only get replies to my messages after sending question marks. I then get transfered another 2 times and still no help. attitude of these agents also stinks</p> <p> </p> <p>3. What now? </p>