Horrible customer service from superbalist

If I could get a negative rating I would I have dealt with the most horrible customer service from superbalist online A simple refund because of a duplication of items had taken 3 weeks Not only do superbalist agents lie to their customers about their time lines they don’t respond to emails enquiring and drop calls when you ask about how long you still need to wait. I have reported them to Consumer ombudsman I have been a loyal customer for years. But the gross neglect of customers and bad service is starting to be second nature now. Do not buy from superbalist