Horrible and disappointing service

I’ve been buying from superbalist for years now as a loyal customer. But my recent experience made me very angry, disappointed and disgusted on their services. I ran out of ways to get my refund. I logged a return for two items on the 11th November and were both collected on the 12th November. To my surprise I received an sms saying they did not collect the second item and collection has been rescheduled. I immediately contacted the call centre and explain that I returned both items in one package and over to the driver. To date I only received a refund for one item and been following up on the other item told it being investigated. The reason why I requested refund is because the item was sold out in all sizes, and to show that superbalist did receive this item, after some time the same pants that I returned were available on their website! It’s almost two month now but I’m struggling to get responses in all platforms I’m using to get assistance. Superbalist Your service is horrible and a ****. I paid for something that I am not using and you were able to receive and sell it again! Your treatment towards customers make me regret buying from you for years and recommending you to people.