Honestly no words.

I wish I was able to give zero stars but here we are. I ordered a chair from superbalist on the 5th of March with the delivery date being the 8th. So the process works as it normally does, I’m told on the 8th that my order is out for delivery and I hear nothing more until I receive notification that they attempted to deliver but no one was home, not true because I’d made myself 100% available. So I immediately call their centre and explain the situation and I’m told the driver is on his way back, big surprise, he never arrives.

So 6:24am on the morning of the 9th I get a notification that they attempted the delivery again and it failed, superbalist isn’t even open at that time so I can’t call anyone but I call when they open and I’m told that, that is “concerning” because their drivers shouldn’t be attempting deliveries that early. Anyways the delivery is rescheduled for the same day, I wait and WAIT, contact superbalist MULTIPLE times asking for updates. And just before 5pm I get a notification that they’ve attempted to deliver and failed. It’s worth noting that not ONCE has the driver tried to contact me even though the previous people I spoke to at Superbalist Call centres added that the delivery man should call me upon arrival.

So I phone immediately and explain the situation AGAIN. The woman I speak to says she will make a note that the order shouldn’t be cancelled (because if I don’t accept my order within a certain time frame my order will be cancelled) and I don’t want it to be cancelled so that was perfect. Not TWO MINUTES after my call with Superbalist I get an email saying my order is cancelled because I was not home to accept the order.

Words cannot express how DUMBFOUNDED I am. I keep trying to make sense of this absolute ***** up. They CLEARLY have a driver incapable of doing his job and the customer gets punished for it. The cherry on top is that one of the times I called I asked whether there was a way to track the driver or get in contact with him and I was told that they aren’t able to track him because it’s his personal vehicle but the waybill says it’s out for delivery so that settles that. HOW are you unable to tell the customer where their parcel is, I am a customer paying my hard earned money and you can’t tell me where my package is??? How do you even know if this delivery man is doing his job? Where is my package now? I can you who DEFINITELY doesn’t know, Superbalist.