Headed for a disaster??!

I certainly won’t be placing any high value orders at Superbalist ever again. I bought furniture off their site - the delivery date indicated on checkout is NOT the delivery date that is given to you once your order is confirmed. You have no choice on when your order gets delivered once the order is placed. Superbalist give you a date. If you’re there great, if not then tough - you can’t change the date, in fact, you can’t change anything about your order if you’re not going to be at the address on the delivery date e.g collect your order or have it delivered to another location. Nor can you cancel the order. Their client concierge sometimes tell you your order will be delivered in parts. They don’t know. There is never a fixed date on when your order will be delivered - it changes each time you speak to a customer service rep. When they finally send you an sms on a delivery date (which of course doesn’t correspond to any of the conversations you’ve had with their staff nor what your order specified on your profile) and you go out of your way to make arrangements, they STILL don’t show up! When you complain they they offer to deliver on another date when you will be available WHICH THEY COULD HAVE DONE IN THE FIRST PLACE! And what’s more, they even offer to cancel your order! They are clearly doing themselves a disservice as much as their customers. With such inefficiencies it’s a wonder they are still in business . They have a lot to get right but I’ve lost my patience waiting for this order. I just hope getting my refund doesn’t bring me back here again.