Have to complain here to get service

Good day <br> Firstly you have a great website and so far good customer service.<br> But the delivery seems to be a problem, I have ordered(584097) a item on Monday and should have been delivered on Wednesday it Friday, I had to call to get my waybill number from you to track my own order.<br> Just to see that it was attempted to be delivered at 6PM at night, it is no a late delivery and when I ask when it will get delivered they say before 5, I am waiting 2 days now?<br> Please can this get escalated or I would like to cancel my order and get my money back