Have Superbalist.com ruin your festive spirit

I have done several transactions over the years with Takealot, and I have always received great service. So how can it be possible that Superbalist.com, part of Takealot, has given the worst service and delivery experience imaginable?

I have been trying to find and trace my order for the last 3 weeks, with no clarity from anyone. It turns out that the initial mistake was an incorrectly completed waybill on a courier company named Fast & Furious. But not my problem, I feel. I contracted with Superbalist, not their third party courier. Then the order went missing, then it was found, but the people who were supposed to have found it, knew nothing about it. I found a lovely consultant on their side to speak to, of the 5 I have spoken to, at least one with an inkling of an idea of client service. But she can do no more than send emails to the "relevant department".

More can be said of the rude "online fashion consultant" who started to mail me and informed me that I refused delivery, even though I was not home, the order is going back to the warehouse. No exceptions or accommodating me or my order will be allowed.

Clearly the call center consultant and the email one, do not work for the same company. When I respond to the "how was our service" emails, with BAD, UNSATISFIED, I am informed that the chance has expired. Seems you have 10 seconds after interaction, to rate, or miss the chance.

And yet, I would like to receive my order, not my money back.

This was the first and last time I will ever make use of Superbalist.com. I would advise to avoid them, unless you will enjoy a horrible experience, just in time for Christmas.