Half Delivery

Hello,

I gave you guys a call this morning specifically to ask that the delivery is dropped off an my upstairs flat. Its 1 flight of stairs. I explained that I' g on my way to work, but my landlord will be there to open the gate.

My landlords are pensioners, so they cannot carry heavy furniture and I'm a woman with a childhood back injury. You said you would send the driver a note to deliver upstairs. (Is the sending driver a note thing a fallacy just to appease us?). After the call with you, I left for work and 15min later I get a call from the driver and I asked him nicely to deliver upstairs.

Lo and behold he did not. My order is just sitting there downstairs and will sit there until I get back at 8pm and what am I supposed to do with it? Please send your driver to fetch the order as it is going to rain overnight and I'm NOT taking responsibility for it.

IT IS THE SECOND TIME I'VE HAD THIS EXPERIENCE WITH YOUR FURNITURE DELIVERY.

I would like to contacted by a complaints handler at 14:30 - 15:30 today. I know you guys don't like to escalate because you're "customer cOncierGE", but the I'm going to need a resolution when I get the call.