Good stuff but bad service...
I have been buying online clothes from superbalist from the last couple of months. The clothes sre good quality but certainly not cheap. I've been trying to return2 pairs of shoes sent in the incorrect size since the beginning of april. Despite speaking to their conscierge service, i have had no joy. Consumers out there should be carefull, because once you pay, you can only speak to a faceless voice over the phone. I just spoke to them again, but they just serm to blame the new courier company. Not happy. Will think twice before i order from them again.
Helpful (0)
Replies (1)0
Replies (1)
Superbalist.com's replyOfficial
06 May 2016, 08:44Hi Nadine,
Our sincerest apologies once again for the delay with the collection of your return.
We are working on bettering our collection and return service. Your concerns are heard and being taken into consideration. As per our telephone conversation, your collection will definitely take place today and we are keeping a close eye on it to ensure it gets done today.
Kind regards,
Robyn van Staden
Client Concierge Specialist.
Superbalist.com's reply06 May 2016, 08:44
Official
Hi Nadine,
Our sincerest apologies once again for the delay with the collection of your return.
We are working on bettering our collection and return service. Your concerns are heard and being taken into consideration. As per our telephone conversation, your collection will definitely take place today and we are keeping a close eye on it to ensure it gets done today.
Kind regards,
Robyn van Staden
Client Concierge Specialist.