Going the extra mile

After receiving my order and realising that I would need to exchange for a larger size, I filled in my order/exchange info on the website. Almost immediately I received a RMA confirmation however, after waiting a while for further feedback and receiving nothing, I contacted their customer complaints department a few days later and they gave me a call less than an hour later to arrange collection of the item to be exchanged and to apologise for the inconvenience. The couriers arrived promptly to collect the parcel and Superbalist got in contact with me once again to let me know where my parcel was and when to expect the exchange, on top of that, they even upgraded the delivery to express at no extra charge. Thank you so much for going the extra mile to make up for any inconvenience, it's such a pleasure shopping at [URL Removed]