Going NO WHERE

This is my first time ever writing a negative review, but this has genuinely been the worst service I’ve ever received. I feel completely ignored. I purchased a Me&Co coffee table from SUPERBALIST on 25 September, and it arrived with a missing part. I’ve been emailing them for weeks and all I receive are the same repeated responses saying they will “provide feedback.” At one point they even told me the part would be delivered — I waited, and nothing arrived. After that, it went back to the same empty promises with no actual updates. It has been weeks with this huge coffee table and its box standing in the way in my home, and I paid almost R3 000 for something I can’t even assemble. The inconvenience is unbelievable and it feels like no one is taking accountability or assisting properly. At this point, since nothing is moving forward, I will have to report this matter to the Consumer Goods & Services Ombud. This level of service is unacceptable. I purchased SO MUCH, last year on a weekly basis but I am done with this company now