From Superb to Worstalist

I have been buying most of my household and clothing items from Superbalist website. In my experience as a buyer I have never experienced a worst customer service. I have had the bad experiences, but this one tops the list. On the 18 August 2017 i placed an order with the reference number ********** . It happened that I used the wrong order number ********** 6 instead of ********** . I was aware on Monday on 21 August 2017 that the status of the order is "Awaiting Payment". I used their online chat messenger and email to communicate with client concierge personnel. I was told that the problem is escalated to finance team the whole time i communicate with the client concierge. I need to know when am I going to receive my orders. Secondly, the extra money that I pay for items did not go to my wallet. I know with Takealot that the extra money you pay go to my wallet. The funds on the wallet are used for buying gifts or for reducing the amount of your order. Superbalist has been taking the money without transferring the funds to my wallet. I have a proof of deposits made to superbalist and have done the reconciliation on how much funds are supposed to be in my wallet. I would appreciate if the funds be transferred to my wallet. The balance on the my wallet is R0.00. Please do your reconciliation and give me what is due to me.