*****, Bad Service

I made a purchase on the 25/10/2022 order number ***2, and the expected deliver date was the 02/11/2022 as one of the item was apparently coming from a difference warehouse, okay understandable.

I then received my order on 02/11/2022 as promised but one item was missing and ironically its the same item that was not at their JHB warehouse, i called the driver and superbalist immediately and was advised that it was an error on thier side and this will be rectified and i should get a replacement, i made countless calls and was advised that this was being attended to till i called and spoke to Zoleka on 03/11/2022 an *********** , very unhelpful, useless and very rude employee whom couldnt assist and i then requested to speak to a manager.

Zoleka put me on hold for a good 24 minutes till i dropped the call as i was not getting any satisfication as no one was giving a clear indication as to whats to go happen and when will i get my order,. i then phone again and spoke to another agent who also said will get a manager to call which till now has not happen, i received an email telling me that a refund is being processed as they do not have the item in stock, not given an option to choose a difference product as i really needed flops.

I rep**** and explained that i am not excepting this as i wanted slippers not the refund and worst there was no apology and sense on responsibility that the company did, further more as they said they dont have the product i went back into the app and ironically found the very same slipper, same size still avail on thier site after i was advised that the item is not available, took a screen shoot of this and sent it to superbalist as proof that they are misleading and lying to us making us pay and wait for a product that im guessing was not even available in the first place.

Dear Manager or whoever at superbalist, i am not accepting the stupid refund you have processed without even asking me , you just do , please rectify this and i need my slippers , if you dont have the same item please find a ****** different replace,

I AM DISGUSTED AND DISSAPOINTED BY HOW YOUR BUSINESS CONSIDERING THAT YOU ARE SUCH A HUGE COMPANY.

My name is Zenzele Mzimela, *** zenzelebmzimela@gmail.