***** AND POOR CUSTOMER SERVICE

I made a purchase on 11 August. I received faulty shoes. The value of the purchase was R974. Superbalist.com said they refunded me my money on the 22nd. Today is the 9th of September and STILL NO FUNDS received. They don't reply on my emails. When I phone they keep on telling me the refund has been made.

My point and question.. IF it was made and if the POP was not fabricated. Then where is my money?

It is such a struggle. They brush it off as if it is my problem to sort out. POOR CUSTOMER SERVICE AND SUPPORT!

Basically they want me to say goodbye to R974. I have even sent my bank statements to show the money is not in my account and they refuse to do another refund.