Five Wrong Orders

I have been a loyal Superbalist customer since the very beginning, but my most recent experience has been extremely frustrating.

For over a month I have had constant back and forth communication with customer service, returning and receiving the wrong size five times, despite clearly ordering a UK 8.5 each time and providing proof of this. Instead of resolving the issue, it was mishandled repeatedly.

Because of these delays and poor handling, the shoe has now gone out of stock. After all this time and effort, I have simply been told I can receive a refund. There has been no proper apology and no taking of responsibility for how this situation has been allowed to continue.

This has been a truly disappointing experience and shows how much the quality of service at Superbalist has gone down. As a long-standing customer, I expected far better.