First time experience with Superbalist dissappoints

First time experience with Superbalist dissappoints. "Request # ********** : How would you rate the support you received?" No sooner had I received this email requesting my customer service experience, when I responded "Bad, I'm unsatisfied", the response was "This request is now closed. Unfortunately, that means the ticket can no longer be rated". The "love to hear about our customer service" collapsed