First Time Customer Receiving extremely poor service and BAD communication

Signed up for the first time, and placed first order online. Money deducted off account and received order number with delivery date Monday the 16th of October 2017. On Tuesday the 17th then checked status on Superbalist.com mobile app and found that order was not delivered due to incorrect delivery address being supp****. And what makes this worse at this point had not received a call or email from courier or Superbalist.com asking me for the correct details or even an update from them. Wednesday the 18th of October i then receive an email from Superbalist.com asking for the correct details, which i provide clearly with the correct details and a additional cell number to contact me on should the have any difficulty. On the 19th then receive an email from them saying information update and delivery dispatched (lies). 20th received a system generated email saying order has been cancelled, at not one stage did a consultant bother to pick up a phone and update their client, which to me says i got your money, whatever happens then just happens. i then had to call into their call center and enquire about my order a whole 5 days later .

Would just like to high light the poor amount of communication and investment Superbalist.com put into their client.