First Time Customer, and the last!

On Monday the first of June I placed my first order with superbalist. I have used many online stores with no problems and have had amazing service from them, to name a few Yuppiechef online and Spree and even Zando. When placing my order with Superbalist I was asked which method of payment I chose and I opted to do an EFT transaction. The website specified that if I wanted my order dispatched sooner that I needed to email confirmation of payment which I had done directly from my bank. Today, Tuesday the 2nd June I see nothing has changed and after sending an email to customer service they ask if I can send proof of payment again which I have and still nothing has changed. I have now paid twice to have my bank send confirmations which they have done absolutely nothing about and then no-one from customer service has come back to me either. Very Very bad, if not the worst customer service I have experienced. <br>