First Purchase Gone Wrong

It’s been 2 weeks and I still haven’t received my refund. When emailing with the company they have no care in the world that I haven’t received it and refuse to give me straight answers. It’s all general email replies. I’ve been speaking with Yonwaba M. It’s been the worst experience. All I want is my refund and they can’t even give me a straight answer or speak to the finance team as to what is going on. They have also blacklisted me and won’t give me a reason as to why. This was my first purchase I’ve made with them and I haven’t received a refund and been blacklisted. It makes no sense. I’m beyond ****ed off with this company. Don’t buy from them.