Faulty watch

Bought a Fossil watch for over R2500 in August 2021, in October the watch arm broke off, I requested the replacement, superbalist said its at description of the supplier if the will repair or replace. However it is against the CPA, according to law its at the description of the consumer!!! Countless messages to superbalist and no answers! Anyways, I only received repaired watch in December!!!!! And i just had to be happy with a brand new watch that already underwent the repair!!!! After wearing it for 1 week the other watch arm broke off! Superbalist fetched the watch on the 14th February, a month later didn't hear from them. Called to find out they don't know where the watch is and they will find out from the warehouse and call me back. Obviously no one called me back, they just never do!!!! So recently I received email stating the watch is with a supplier and it will be decided by them what the outcome will be. This is totally ******* as accourding to CPA they only suppose to replace or refund but doesn't seem they care for the law! For 7(!!!!) month my husband is without the watch, it was his birthday present. I'm beyond being disappointed!!!! I just want a refund!