VM
Veronique M

1 reviews | Active since Nov 2017

08 Aug 2023, 13:28

False advertising

I ordered on 22/07 a long sleeve swimsuit, on 31/07 I received my goods but what I received was completely different to what I ordered. I logged a return sameday and emailed them on 31st. Zoleka responded and got them to exchange by the 03/08 which was fast BUT they sent me the same incorrect garmen they sent on 31/07. I then rep**** to Zoleka and sent a screenshot of what I ordered and a picture of what I received to show they are completely different, she said she would get back to me and no response till today 08/08. I expressed that this item was needed before the 09/08 but clearly they don't care about customer satisfaction, and clearly belive in false advertising. This is why I'd rather support places like Shein because unfortunately this is the service when supporting locally. Now I can't even log a return for this unwanted item because it's giving an error about some transport issues in Cape Town. Absolutely disgusting service

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