MT
Mbali T
1 reviews | Active since Nov 2015
11 Nov 2015, 10:21
False Adverstising
got the Superbalist newsletter that advertised R200 off bags. When I landed on the page and was keen to buy 2 of the bags in the selection. At checkout I only got R100 off even though the campaign clearly stated R200 off for each bags. <br> <br> It is not the first time that they try to catch their customer with such sneaky but false advertising. Disappointing. <br> <br>
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Replies (1)
Superbalist.com's replyOfficial
11 Nov 2015, 12:58Hello mbalit12,
Thank you for the feedback and we are sincerely sorry for the confusion caused on this front.
It wasn't our attention at all with ho things appeared this morning and the tech issue has been resolved. We will honor discount if you have placed the order already as well.
I will contact you further by email.
Apologies again
Kind regards
Claire Gravell
Client Concierge Specialist.
Thank you for the feedback and we are sincerely sorry for the confusion caused on this front.
It wasn't our attention at all with ho things appeared this morning and the tech issue has been resolved. We will honor discount if you have placed the order already as well.
I will contact you further by email.
Apologies again
Kind regards
Claire Gravell
Client Concierge Specialist.
Best regards,
Superbalist.com's reply11 Nov 2015, 12:58
Official
Hello mbalit12,
Thank you for the feedback and we are sincerely sorry for the confusion caused on this front.
It wasn't our attention at all with ho things appeared this morning and the tech issue has been resolved. We will honor discount if you have placed the order already as well.
I will contact you further by email.
Apologies again
Kind regards
Claire Gravell
Client Concierge Specialist.
Thank you for the feedback and we are sincerely sorry for the confusion caused on this front.
It wasn't our attention at all with ho things appeared this morning and the tech issue has been resolved. We will honor discount if you have placed the order already as well.
I will contact you further by email.
Apologies again
Kind regards
Claire Gravell
Client Concierge Specialist.
Best regards,