Failed Service! Shocking!

Order was placed on Monday. Delivery expected date was Wednesday after 6 notifications and telephone calls it was established that my parcel was sent to the wrong delivery hub and would be delivered the following Monday. First thing Monday morning I received notification that my order has been cancelled and I will receive a refund in 5 working days. The parcel was not even attempted to be delivered and to wait 5 days after a week for my money back. SHOCKING! My first and last order from then