Extremely poor customer service

I am writing to express my extreme dissatisfaction with the poor level of customer service I’ve received regarding a refund for two formal pants I returned at the beginning of August 2025. To date, I have still not received my refund.

I have called your customer service team over 20 times, and each time I follow up, I am either told that the refund has been escalated to the finance team, or I am asked to provide alternative banking details. Today marks the fourth time I’ve been asked to resend my banking details.

I also spoke with a manager three weeks ago, who assured me that the refund had been processed and promised to send me proof of payment. Instead, I received yet another email asking for my banking details.

It is extremely frustrating and unacceptable that managers are so difficult to reach. Either they are unavailable, or I’m told they will call me back—yet no manager has contacted me to date, despite multiple requests and messages left with consultants.

The consultants I’ve dealt with have been indifferent, and the email responses I receive feel automated and unhelpful. It’s clear that customer service is not a priority at Superbalist.

At this point, I am deeply disappointed and regret choosing Superbalist. I would strongly advise others to avoid shopping with your platform due to the unprofessional and careless service I have received.

Please process my refund immediately and provide written proof of the transaction once completed. I expect a response and resolution within 48 hours.