Extremely dissapointed

I never thought I would give this brand a negative rating.

I placed an order on the 10th of February, and true to their rapport they delivered well before the delivery expected time. the problem arose when I needed to have the product returned. I logged a return on the 13th as the product was too big, a driver came on the 16th, phoned me and got hold of me, he attempted to carry the headboard to his car and then said it was too big for his vehicle, he then said he will ask that they send a bigger vehicle.

A whole week has since passed and whenever I call in the call center I am told that the drivers are saying I am not picking up which is very surprising as my phone doesn't ring. I have been enquiring about the pickup since last week, and am spending my time and money following up with them to collect, and there's no joy whatsover.

I am so disappointed with this service, I have been a loyalist to superbalist and the dishonesty of the drivers is appalling. needless to say the first payment through payflex goes off on the 25th and I'm stuck with a product I cannot keep even if I wanted to!!

I am very very frustrated!!