Extremely bad service

The worst experience ever. Logged a return on tbe 7th May and it was approved to be delivered on the 13th May before 17h00. I received a text message that stated return unsuccesful could not get of hold of the client which for some obvious reason they would not have because they did not call me to alert me that they are at the address to deliver. Received another message that they would reschedule for the 14th May and to my surprise I receive the exact same message they could not get hold of me whivh I received at 14h15 I called them on *** and after 26 attempts to get hold of someone I spoke to a lady named Amanda who contacted the branch to enquire about my parcel and to my surprise once again they could not get hold of the driver. Now I wonder if this is a simple ploy so that my return will lapse and I will not be eligible to return it because my 30 days have lapsed.

Absolutely bad service, because their drivers who are entrusted with parcels cannot be reached and may be left to drive around with the parcels because they cannot get hold of the person.

Then you are given numbers for a branch but the number does not exist, what a ****** joke spending endless hours trying to get hold of someone in their offices.

Frustrated and angry client...