KP
Kav P
1 reviews | Active since Feb 2016
19 Feb 2016, 14:26
Exchange Process in Shambles
An exchange was requested last week for an item I purchased, i was sent confirmation that the exchange had been processed and the courier will pick up the item between Monday - Wednesday 15/03 - 17/03.<br> I have not heard anything since. This kind of service is appalling to say the least. I have set time aside to be at the address noted in order for the collection. PATHETIC SERVICE!!!
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Superbalist.com's replyOfficial
19 Feb 2016, 14:53Hello Kav_1987,
Our sincerest apologies for the delay with your collection.
We have let our couriers prioritise collecting your return within today before the end of business. This is definitely not the type of service we want any customer to experience and we will be working on bettering our collection and exchange process.
Kind regards,
Robyn van Staden
Client Concierge Specialist
Our sincerest apologies for the delay with your collection.
We have let our couriers prioritise collecting your return within today before the end of business. This is definitely not the type of service we want any customer to experience and we will be working on bettering our collection and exchange process.
Kind regards,
Robyn van Staden
Client Concierge Specialist
Superbalist.com's reply19 Feb 2016, 14:53
Official
Hello Kav_1987,
Our sincerest apologies for the delay with your collection.
We have let our couriers prioritise collecting your return within today before the end of business. This is definitely not the type of service we want any customer to experience and we will be working on bettering our collection and exchange process.
Kind regards,
Robyn van Staden
Client Concierge Specialist
Our sincerest apologies for the delay with your collection.
We have let our couriers prioritise collecting your return within today before the end of business. This is definitely not the type of service we want any customer to experience and we will be working on bettering our collection and exchange process.
Kind regards,
Robyn van Staden
Client Concierge Specialist