****ED UP SERVICE!!!!!!!!!!!!!!

Order No. ***9

Really disappointed with Superbalist service.

I paid for next-day delivery on an order placed Tuesday. Waited at my office until 16:30 yesterday — nothing arrived.

Called customer care today and no one can tell me where my package is. No tracking clarity, no driver details, no accountability.

This is unacceptable for a paid express service. Please urgently provide an update and refund the delivery fee.