Easy returns my ass!

I have run out of patience with Superbalist. I logged a return on 12 May, which is almost 2 months ago. I am STILL waiting for someone to get back to me on what is going on with my returned items which you are sitting with my money for. I have had countless emails from the employees telling me they will follow up and get back to me but they never do and nothing new ever happens. I am a loyal customer and I have tried to give them the benefit of the doubt, but TWO MONTHS is TOO LONG. At this point it feels like they are *****ing my money. I am going to have to go to the consumer ombudsman at this point as I have run out of options. Please save me the hassle and just sort this out once and for all. TODAY. Order no ***.