Drained.

I have contacted Superbalist over 3 times in regards to my order that was returned/ picked up by their selected courier service. To say the least I am disappointed in the services that I have received. I've been trying to reach out to their teams since the occurrence of this incident. To say the least I'm in utter dismay and have little hope that I will the this issue resolved or my refund. Seems that they either think that the pick up of my return was delayed or the fact that I had added additional items in the package. Here is the story. I recently made a request for a return and the order was supposed to be picked up on Monday the 19th of June, however I got a text that said that the pick up was delayed and when I got home the box had been picked up. The return status has not changed. My order number is ***6. The number plate of the car that picked up the item is NES10555 (unsure if whether it's complete). I have urged them to sort this out between themselves and the courier services that they nominated. At the end of the day I just want a refund of the 2 items that I sent back.