Down the Rabbit Hole

Day 1

After spending a whole day at home waiting for a delivery which was scheduled but did not arrive, I called so-called "Help" or "Customer Service" to follow up. After explaining the sad story, I was told that they would follow up with the "delivery" department and call me back - No call back, so I called again - wasted my time repeating the story , to be told again that they would check and call me back - no call back

Day 2

Called in the morning, explained the story again - I was told that they understood my frustration , but the problem was with the 3rd Party courier service and that they could only "Expedite" the problem with that courier company ( Dawn Wing ) and get back to me - I told them that I had heard this before and did not believe anyone would call back and that i could not afford another day of waiting around. - No call back So i called again - repeated the story - got the same response, I insisted on speaking to a supervisor - ( They call them Specialists), Got told that I couldn't, but insisted until eventually a specialist came on -= promising to give me some idea of the time for the delivery. After a while I got a call to say that the delivery would be between 12 and 5 pm - I rushed out to attend to business and rushed back to be on hand for the delivery.

4.30 pm - no delivery. Start to call - speak to many different consultants - get tiold the same pat liners - get put on hold while they "Expedite" to the couriers - get dropped - call back - start again - get dropped - call back, start again - demand to speak to a supervisor, finally get one - promises to expedite and call me back - no call back - everyone tells me that they understand how i feel - I say I don't want understanding - i want help . eventually i get a sort of promise that the parcel will arrive at 7pm exactly when I am supposed to be at a Family Birthday. Still not arrived

AAAAAAAAAAAAAAAARGH